Frequently Asked Questions

Shipping

How long does shipping take?

Most orders are processed within 1-3 business days. Delivery typically takes 7-14 business days depending on your location. You'll receive a tracking number by email once your order ships.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $50. For orders under $50, standard shipping rates apply and will be shown at checkout before you complete your purchase.

Do you ship internationally?

Yes, international shipping is available on select locations. Delivery times vary by destination. Check at checkout for availability and estimated delivery to your area.

How do I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can use that number to track your package directly on the carrier's website.

Returns & Refunds

What is your return policy?

We want you to love what you ordered. You may return most items within 30 days of delivery for a refund. Items must be unused and in their original packaging. Please note that customers are responsible for return shipping costs, and we do not accept returns on final sale or personalized items.

How do I start a return?

Contact us through our Contact page with your order number and reason for return. Our team will respond within 1-2 business days with next steps.

When will I receive my refund?

Once we receive your returned item, refunds are processed within 5-7 business days back to your original payment method.

Products

Are your products good quality?

Every product in our store is carefully selected for quality and style. We review supplier ratings, customer feedback, and product specs before adding anything to My Homi. We only sell products we'd be proud to have in our own homes.

Will the product look like the photos?

We do our best to show accurate product photos. Colors may vary slightly depending on your screen settings, but we aim to represent every item as accurately as possible.

Do your products come with instructions?

Most items that require assembly include instructions in the packaging. If you need help with a specific product, feel free to reach out to us.

Orders

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to accommodate your request before the order ships.

I received the wrong item — what do I do?

We're sorry about that! Contact us right away with your order number and a photo of what you received and we'll get the correct item sent to you.

My item arrived damaged — what now?

Please take a photo of the damaged item and packaging and contact us within 48 hours of delivery. We'll send a replacement or issue a full refund — no hassle.